Articles
Civic Spark
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August 16, 2025
Digital transformation leaders in government don't lack courage—they lack the conditions that make bravery possible. A rallying cry for systems over heroics.
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Medium
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May 22, 2025
The persistent calls to "run government like a business" misunderstand both government and business. A deeper look at what efficiency actually means in public service — and why the critics get it wrong.
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Medium
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April 28, 2025
On Canada's election day, a call for a different kind of leadership in government — not running it like a business, but like a public institution that earns trust through delivery.
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Lawfare
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April 3, 2025
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with David Eaves
18F is gone. What do we do with what it taught us? A look at what the organization built, what it left behind, and what the field of government digital services needs to carry forward.
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The Service Gazette
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April 15, 2025
What endures when government innovation units close — and what the digital service community needs to build so that it lasts beyond any single program or administration.
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Medium
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March 2, 2025
In 2013, we created 18F to transform how government builds and delivers digital services. The decision to eliminate it is not just disappointing — it's a destructive act against American taxpayers and the concept of government that works for its people.
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Ontario Digital
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December 29, 2021
If 2020 gave new meaning to "unprecedented," 2021 was all about resilience through collaboration — across teams, ministries, and levels of government serving the public through ongoing change.
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Ontario Digital
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December 10, 2021
The Digital and Data Innovation Fellowship brings experienced professionals into government for a fixed term. Why it matters, and why you should apply.
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Ontario Digital
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March 12, 2021
An urgent call for experienced designers and developers to help Ontario respond to the COVID-19 pandemic with digital services that work for people.
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Ontario Digital
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December 31, 2020
A year unlike any other. Reflections on how Ontario's digital team served the public through a pandemic — and what it means to stay together while apart.
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Ontario Digital
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August 11, 2020
Canada's COVID Alert exposure notification app is live. How it works, why it matters, and why downloading it is one of the most effective things you can do to help slow the spread.
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Ontario Digital
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December 18, 2019
Every digital team knows the value of a retrospective. As the decade closes, it's time to look back on the moments that lifted, challenged, and excited us — and forward to what comes next.
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Ontario Digital
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May 14, 2019
Two years in as Ontario's first Chief Digital Officer — reflections on what it takes to shift how government delivers, and the strategy for what comes next.
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Ontario Digital
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April 23, 2018
A look back at the first year building Ontario's digital service — what worked, what didn't, and what it takes to shift how government delivers for the people who need it.
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Ontario Digital
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April 10, 2018
Diversity data on the Ontario Digital Service — who we are, where we fall short, and why measuring it is the first step toward a more representative team.
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Ontario Digital
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January 29, 2018
Government digital services only work when they work for everyone. On building an inclusive team culture and delivering services that reach the people who need them most.
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Ontario Digital
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November 30, 2017
Diversity, inclusion, and belonging are core values — not aspirations. The Ontario Digital Service's public commitment to building a team that reflects the people it serves.
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Ontario Digital
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November 21, 2017
On the Connected150 conference and the cross-government community of digital public servants working across Canada — and what it means to show up for each other.
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Ontario Digital
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June 8, 2017
An introduction to Ontario's Chief Digital Officer role and the ambition behind the Ontario Digital Service — building government that truly works for the people who use it.
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18F
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March 20, 2015
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with Aaron Snow
A year earlier, 15 people committed to transforming how the U.S. government builds digital services. One year later: 100 people, 16 agencies, 203 public repositories, and a lot still to do.
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18F
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February 25, 2015
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with Kaitlin Devine & Shawn Allen
18F is growing — from DC to San Francisco, Chicago, Dayton, and New York. An inside look at the team, the mission, and the roles that would make government digital services better.
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18F
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October 21, 2014
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with Robert Read & Sarah Allen
Learning agile development is like learning a jump shot — you have to practice it. A practical guide to running a three-sprint workshop for government teams.
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18F
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September 18, 2014
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with Aaron Snow & Greg Godbout
On 18F's first anniversary: how a small team grew to 60+ people, what they built, and the mission that drives a different kind of government technology organization.
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18F
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May 16, 2014
Presentations from 18F's first Demo Day are now online — including Hillary Hartley's talk on user-centered design, and work from teams across procurement, open data, and civic technology.
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18F
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April 1, 2014
18F joins GitHub for Government's AMA format — an open invitation to ask questions about the newly-launched federal digital services initiative and the Presidential Innovation Fellows program.
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18F
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March 19, 2014
The founding post of 18F: a startup inside the GSA bringing together designers, developers, and product specialists to modernize how government delivers digital services for the American people.
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